SmartQMAN: Smart Queue Management Solution

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SmartQMAN™ — ONYX's smart queue management solution has always been a market-leading product. We continuously update the product with new features and apply new technologies, bringing even more benefits to users.

Solution packages

SmartQMAN Advance
The Advance package offers premium features for specialised and high-end requirements. ➩ Centralised administration: QMS Server ➩ Centralised communications: Media Server ➩ Service quality rating ➩ Wireless connectivity ➩ Integration with other systems
SmartQMAN Standard
The Standard package is a solution with a standard feature set that meets a wide range of customer requirements: ➩ Automated queue management ➩ Customisable business processes ➩ Natural-sounding voice calls ➩ Infrared touch ticketing ➩ Media playback on LCD
SmartQMAN Lite
The Lite package provides devices with a pared-down feature set, creating an orderly transaction environment: ➩ Automatic queueing ➩ LED number displays in several models ➩ A simple, easy-to-use call keypad ➩ Runs standalone and reliably ➩ Push-button ticketing at a stand-alone kiosk
SmartQMAN Micro
A simple, compact, affordable and convenient system that creates a trustworthy, orderly transaction environment: ➩ Automatic queueing ➩ LED matrix number display ➩ A simple, easy call keypad ➩ Runs standalone and reliably ➩ Push-button ticketing, up to 4 counters

	Time savings: A queue management system helps you manage waiting time more effectively. Instead of standing in line, you can use your time for other things and get notified when it is your turn.
	Enhanced customer experience: Customers feel more satisfied when they no longer queue in long lines and can see their estimated waiting time. This creates a better impression and improves the overall experience.
	Optimized workflows: The queue management system helps organize and manage work flows more efficiently, reducing overload and helping staff work more effectively.
	Less stress and conflict: When customers do not have to stand waiting in line, they feel less stressed, reducing the risk of conflict among customers or with staff.
	Greater efficiency and productivity: The queue management system helps businesses optimize resources and boost work efficiency, thereby improving productivity and profit.

With solution packages ranging from standalone to comprehensive, and a config-and-run software design philosophy, the system meets every business workflow from simple to complex. Beyond smart queueing, it can integrate many convenient features for managers in a single solution package, such as: service quality voting, customer surveys, SmartMedia communications, centralized data management, and rich statistical reporting with data analytics tools.